FAQs & Troubleshooting
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365 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Paper Jam
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4What is Brother iPrint&Scan?
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8How do I load paper?
- 9Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 12Printing/ Scanning with a mobile device
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 16Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 17Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 18Change the number of times my Brother machine rings before it answers.
- 19How do I know which side up my photo paper should be in the tray?
- 20Can I transfer faxes to the PC when my machine has a mechanical problem?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25Command List of brscan. (Linux)
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30How to identify your Operating System (OS).
- 31I cannot start ControlCenter4.
- 32Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 33View and print received fax data from ControlCenter4 (For Windows)
- 34Can I print from or scan to Android™ Smartphone?
- 35Ink Low
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38Improve poor print quality.
- 39What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 40I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Where can I download Brother iPrint&Scan application for Mac?
- 43How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 44Set up your Brother machine on a wireless network.
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48Store a Speed Dial number from my Brother machine's Caller ID History.
- 49The printer status is Offline or Paused.
- 50Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)