FAQs & Troubleshooting
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365 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Paper Jam
- 4When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 5Replace Ink
- 6Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 7Can third party ink be used to refill the ink cartridges?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Change the number of times my Brother machine rings before it answers.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 14Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17No Paper Fed
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Why doesn't the machine answer when receiving a call?
- 20How do I load paper?
- 21Delete print jobs from the print queue.
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26I still receive the error message "Paper Jam" after I removed the jammed paper.
- 27Locate files scanned with ControlCenter2 (For Macintosh)
- 28Change the printer driver settings (Windows/macOS)
- 29How do I know which side up my photo paper should be in the tray?
- 30Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 31I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36What is Brother iPrint&Scan?
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38How to identify your Operating System (OS).
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40I cannot start ControlCenter4.
- 41Unable to Print 5X
- 42Low Temperature
- 43Can I print from or scan to Android™ Smartphone?
- 44Unable to Print XX
- 45Ink Low
- 46Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 47Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 48I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 49Is my Brother machine compatible with Windows Vista?
- 50When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.