FAQs & Troubleshooting
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MFC-J625DW
366 Results
1.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
Paper Jam
4.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
5.
Replace Ink
6.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
7.
When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
8.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
9.
Change the number of times my Brother machine rings before it answers.
10.
Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
11.
Can third party ink be used to refill the ink cartridges?
12.
I still receive the error message "Paper Jam" after I removed the jammed paper.
13.
How do I know which side up my photo paper should be in the tray?
14.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
15.
I cannot find some option in the Printing preferences. (For Windows)
16.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
17.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
18.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
19.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
20.
No Paper Fed
21.
Print using only the black ink cartridge when the Color cartridges have run out.
22.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
23.
Why doesn't the machine answer when receiving a call?
24.
How do I load paper?
25.
I cannot print using my Brother machine on a wireless network (Mac)
26.
Combine multiple scanned documents into a single file with PaperPort™
27.
Delete print jobs from the print queue.
28.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
29.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
30.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?