FAQs & Troubleshooting
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314 Results
- 1Replace Ink
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Load A4/Letter paper
- 4(Video) Load A3/Ledger paper
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6The printer status is Offline or Paused.
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 9(Video) Connect telephone line and power cords
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12(Video) Install Ink Cartridges
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14What driver package format is supported by my Linux distribution?
- 15Install Starter Ink
- 16Paper Jam
- 17Paper Type and Size for Each Operation
- 18My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21Use voice mail on the same line as my Brother machine.
- 22Document Jam
- 23I cannot make borderless prints.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 26Other Problems
- 27How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 28Correct the Paper Feed to Clear Vertical Lines
- 29Check the Print Quality
- 30Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 31Sleep
- 32Protect your Brother machine against unauthorised access over the network
- 33(Video) Unpack your Brother machine
- 34What is Brother iPrint&Scan?
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Store Incoming Faxes in the Machine's Memory
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 42Forward Incoming Faxes to Another Machine
- 43Send or Receive an Email Securely Using SSL/TLS
- 44Export the Certificate and Private Key
- 45Load Paper in the Multi-purpose Tray (MP Tray)
- 46Low Temperature
- 47The edge of glossy paper is smudged.
- 48No Paper / No Paper Fed
- 49Manual Feed
- 50When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)