FAQs & Troubleshooting
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372 Results
- 1How do I load paper?
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11What is Brother iPrint&Scan?
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13Replace Ink
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I transfer faxes to the PC when my machine has a mechanical problem?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19The printer status is Offline or Paused.
- 20One or more of my colors are not printing (blank).
- 21When I print, the pages are smudged with ink.
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25The edge of glossy paper is smudged.
- 26Improve poor print quality.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 32Document Jam
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34Add your Brother machine with AirPrint (macOS)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Connect your Brother machine to your mobile device via a wireless router or access point.
- 37Combine multiple scanned documents into a single file with PaperPort™
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 43What driver package format is supported by my Linux distribution?
- 44Install BookScan & Whiteboard Suite onto Windows 10.
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46How do I know which side up my photo paper should be in the tray?
- 47When I make a copy the image or text is cut off.
- 48How do I load envelopes into my machine?
- 49Cannot print after a Windows 10 update (June 2020)
- 50Protect your Brother machine against unauthorised access over the network