FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4What is Brother iPrint&Scan?
- 5When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 12I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13How do I factory reset the network settings?
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Paper Jam
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Can I restrict access to certain operations on my Brother machine?
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What is AirPrint?
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29Delete print jobs from the print queue.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31The edge of glossy paper is smudged.
- 32I cannot print from my computer via USB.
- 33Change the printer driver settings (Windows/macOS)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35Printer Locked
- 36Wrong Paper Size
- 37Can third party ink be used to refill the ink cartridges?
- 38Document Jam
- 39How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 40Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 41Improve poor print quality.
- 42Replace Ink
- 43Why doesn't the machine answer when receiving a call?
- 44What is the BRAdmin Professional software used for?
- 45Scan a document into PaperPort™ using the TWAIN driver
- 46Scan a document from a Windows Vista application
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49Add your Brother machine with AirPrint (macOS)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)