FAQs & Troubleshooting
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MFC-J5910DW
373 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
How do I load paper?
3.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
4.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
5.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
6.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
7.
Download a file from the "Downloads" section and save it to Windows 8 computer.
8.
Document Jam
9.
Can I print from and scan to iPhone, iPod touch and iPad?
10.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
11.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
12.
Replace Ink
13.
I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
14.
What is Brother iPrint&Scan?
15.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
16.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
17.
I cannot start ControlCenter4.
18.
How do I know which receive mode to select?
19.
Can I print from or scan to Android™ Smartphone?
20.
I'm using Macintosh. What is the PreScan option used for?
21.
I cannot install Brother drivers on Debian 10 or later (Linux)
22.
Combine multiple scanned documents into a single file with PaperPort™
23.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
24.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
25.
I still receive the error message "Paper Jam" after I removed the jammed paper.
26.
Unable to Print 5X
27.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
28.
Store a Speed Dial number from my Brother machine's Caller ID History.
29.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
30.
Printer Locked