FAQs & Troubleshooting
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MFC-J5910DW
372 Results
1.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
4.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
5.
Paper Jam
6.
Document Jam
7.
When I print, the pages are smudged with ink.
8.
I still receive the error message "Paper Jam" after I removed the jammed paper.
9.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
10.
Can I print from or scan to Android™ Smartphone?
11.
How do I know which side up my photo paper should be in the tray?
12.
How do I load paper?
13.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
14.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
15.
Locate files scanned with ControlCenter2 (For Macintosh)
16.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
17.
Printing/ Scanning with a mobile device
18.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
19.
Out of Fax Memory
20.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
21.
Printer Locked
22.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
23.
Scan multiple pages into one file instead of each scan being saved as a separate file.
24.
Cover is Open
25.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
26.
Why doesn't the machine answer when receiving a call?
27.
Confirm that a FAX I sent was received correctly.
28.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
29.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
30.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).