FAQs & Troubleshooting
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280 Results
- 1Replace Ink
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3One or more of my colors are not printing (blank).
- 4Paper Jam
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Check the Print Quality
- 7Brother iPrint&Scan cannot find my Brother machine (macOS)
- 8Use voice mail on the same line as my Brother machine.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10How to identify your Operating System (OS).
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Check the Print Alignment from Your Brother Machine
- 13(Video) Load A4/Letter paper
- 14Telephone Line Interference/VoIP.
- 15(Video) Install Ink Cartridges
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Document Jam
- 18The scanning speed is slow when scanning from my machine. (Windows)
- 19Clean the Print Head from Your Brother Machine
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23Setup a Brother machine on a wireless (Wi-Fi) network.
- 24Install the starter ink cartridges
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Unable to Scan / Scan Unable
- 27Change the printer driver settings (Windows/macOS)
- 28Ink Low
- 29Cannot Detect
- 30Where is the USB/Ethernet port on the machine?
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Delete print jobs from the print queue.
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34No Paper / No Paper Fed
- 35(Video) Unpack your Brother machine
- 36(Video) Connect telephone line and power cords
- 37Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39The printer status is Offline or Paused.
- 40Check the remaining ink or toner level (Linux)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Enable the Brother machine's network interface.
- 43"Offline" appears on the Status Monitor.
- 44Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46Choose receive mode.
- 47Transfer faxes to the PC when my machine has a mechanical issue.
- 48Improve poor print quality.
- 49Save Scanned Data to a Folder as a PDF File
- 50Set Your Station ID