FAQs & Troubleshooting
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MFC-J491DW
280 Results
1.
Paper Jam
2.
Replace Ink
3.
(Video) Load A4/Letter paper
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
Print using only the black ink cartridge when the Color cartridges have run out.
6.
(Video) Install Ink Cartridges
7.
One or more of my colors are not printing (blank).
8.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
9.
(Video) Update the Driver or Firmware for your Brother machine
10.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
11.
Clean the Print Head from Your Brother Machine
12.
Check the Print Quality
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
Ink Low
15.
Scan multiple pages into one file instead of each scan being saved as a separate file.
16.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
17.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
18.
What is Brother iPrint&Scan?
19.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
20.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
21.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
22.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
23.
"Offline" appears on the Status Monitor.
24.
Cannot Detect
25.
Change the Print Setting Options When Having Printing Problems
26.
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
27.
(Video) Set up your Brother machine
28.
(Video) Unpack your Brother machine
29.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
30.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.