FAQs & Troubleshooting
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349 Results
- 1Paper Jam
- 2Replace Ink
- 3I cannot print using my Brother machine on a wireless network (Windows)
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6No Paper Fed
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10Improve poor print quality.
- 11Connect your Brother machine to your mobile device via a wireless router or access point.
- 12What is Brother iPrint&Scan?
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Ink Low
- 16Why doesn't the machine answer when receiving a call?
- 17How to identify your Operating System (OS).
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22What driver package format is supported by my Linux distribution?
- 23"Offline" appears on the Status Monitor.
- 24Printing/ Scanning with a mobile device
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 29How do I know which receive mode to select?
- 30The printer status is Offline or Paused.
- 31How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 32Confirm that a FAX I sent was received correctly.
- 33I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 36I cannot start ControlCenter4.
- 37Unable to Print 3X
- 38The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 39How do I factory reset the network settings?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42One or more of my colors are not printing (blank).
- 43I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 44I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47No Ink Cartridge
- 48I am sharing my Brother machine. I can print but cannot scan.
- 49Print using only the black ink cartridge when the Color cartridges have run out.
- 50What is Wi-Fi Protected Setup (PBC*)or AOSS™?