FAQs & Troubleshooting
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351 Results
- 1Paper Jam
- 2Replace Ink
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5What is Brother iPrint&Scan?
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Ink Low
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Connect your Brother machine to your mobile device via a wireless router or access point.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Can I print from or scan to Android™ Smartphone?
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16Can I use voice mail on the same line as my Brother machine?
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 20I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 21Change the number of times my Brother machine rings before it answers.
- 22How do I know which side up my photo paper should be in the tray?
- 23One or more of my colors are not printing (blank).
- 24I cannot make borderless prints.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 27Ink Absorber Full
- 28"Offline" appears on the Status Monitor.
- 29What driver package format is supported by my Linux distribution?
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Printing/ Scanning with a mobile device
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 35Change the printer driver settings (Windows/macOS)
- 36The printer status is Offline or Paused.
- 37No Paper Fed
- 38Is my Brother machine compatible with Windows Vista?
- 39I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41Document Jam
- 42Why doesn't the machine answer when receiving a call?
- 43My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.