FAQs & Troubleshooting
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386 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Replace Toner
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 12Can I use voice mail on the same line as my Brother machine?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Set up my Brother machine to forward the received faxes to another location.
- 16Wrinkle
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Replace Belt
- 19Replace WT Box
- 20Jam Inside
- 21Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Install the optional lower tray
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Set up the Brother machine to 2-sided(duplex) print the received faxes.
- 25Color misregistration
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 27Curled or wavy
- 28White streaks or bands down the page
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30Replace Drum
- 31I'm using Macintosh. What is the PreScan option used for?
- 32Enable the Brother machine's network interface.
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34How do I know which receive mode to select?
- 35My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 36Wrong Paper Size
- 37Store numbers on my Brother machine for easy dialing from the control panel.
- 38I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 39Reset the network settings to the factory default
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Replace Parts
- 43Is there a Brother machine which is compatible with Mac Airport stations?
- 44Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46Reset the network settings to the factory default (video instructions).
- 47Reset the network settings to the factory default (video instructions available)
- 48Completely blank or some colors are missing.
- 49I cannot send a fax using PC-FAX (Windows 10)
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.