FAQs & Troubleshooting
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363 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Tips for copy/scanning and preventing document jams
- 3I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Duplex (two-sided) scan
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 9Color around the edge of printing is incorrect.
- 10I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 11Printouts have wrinkles.
- 12Can I print from DOS applications?
- 13What driver package format is supported by my Linux distribution?
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15Nothing is printed on the page or some colors are missing.
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 20How do I replace the waste toner box?
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 23Can I print from or scan to Android™ Smartphone?
- 24Scan and save a document in PDF format (Scan to File)
- 25Printouts have toner scatter or toner stain.
- 26How do I clear the message "Jam Inside" from the LCD display?
- 27Why doesn't the machine answer when receiving a call?
- 28How do I install the Optional Tray Unit?
- 29The image is ghosted.
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31How to identify your Operating System (OS).
- 32How do I improve the color density? (Print Calibration)
- 33How do I replace the waste toner box?
- 34How do I clear the message "Jam Rear" from the LCD display?
- 35What can happen if the wrong paper is used in your machine.
- 36Replace the toner cartridge
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39Adjust color settings by using the custom setting in the printer driver
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 42Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 43White lines or bands or ribbing appear across the page.
- 44How do I turn off/on the Toner Save Mode?
- 45White spots or hollow print appears.
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Delete print jobs from the print queue.
- 48What is Brother iPrint&Scan?
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?