FAQs & Troubleshooting
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365 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Duplex (two-sided) scan
- 6Can I use voice mail on the same line as my Brother machine?
- 7I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 8What driver package format is supported by my Linux distribution?
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10White lines or bands or ribbing appear across the page.
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12How do I turn off/on the Toner Save Mode?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17How can I prevent public access to certain features on my Brother machine?
- 18I am asked to enter a password when starting the Remote Setup application. What is the password?
- 19How do I improve the color density? (Print Calibration)
- 20When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 21Printouts have wrinkles.
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Cannot print after a Windows 10 update (June 2020)
- 26Pre-Required Procedures (Linux)
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31The printer status is Offline or Paused.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Scan and save a document in PDF format (Scan to File)
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 38Is my Brother machine compatible with Windows Vista?
- 39Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41How can I clear the "Scanner Locked" error message?
- 42Printouts have toner scatter or toner stain.
- 43Why doesn't the machine answer when receiving a call?
- 44The image is ghosted.
- 45Vertical colored streaks or bands appear on the page.
- 46Nothing is printed on the page or some colors are missing.
- 47How do I use the "Print to file" feature?
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 50I cannot print using my Brother machine on a wireless network (Windows)