FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 4Tips for copy/scanning and preventing document jams
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6Spots are printed at 75mm.
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10What is Brother iPrint&Scan?
- 11I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 12The printer status is Offline or Paused.
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14How do I clear vertical lines or streaks that appear in the copies I made?
- 15How do I clear the message "No Waste Toner"?
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 21When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 22When I print directly from the USB flash drive only an error page prints. What can I do?
- 23Which E-mail packages are compatible with ControlCenter3?
- 24How do I clear the message "Jam MP Tray" from the LCD display?
- 25How do I clean the laser scanner windows?
- 26Printouts have wrinkles.
- 27How do I clean the corona wires?
- 28Replace the drum unit.
- 29Replace the drum unit.
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32What driver package format is supported by my Linux distribution?
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Scan and save a document in PDF format (Scan to File)
- 36I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 37Can I use voice mail on the same line as my Brother machine?
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39How do I replace the belt unit?
- 40Colored lines appear across the page.
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42Color around the edge of printing is incorrect.
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44Configure and use PC-FAX (CUPS) (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46I cannot send a fax using PC-FAX (Windows 10)
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48Check the firmware version.
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Open the Status Monitor