FAQs & Troubleshooting
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337 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6The image is ghosted.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Printouts have wrinkles.
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Can I use voice mail on the same line as my Brother machine?
- 11What driver package format is supported by my Linux distribution?
- 12Can I print from or scan to Android™ Smartphone?
- 13The printer status is Offline or Paused.
- 14Scan and save a document in PDF format (Scan to File)
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16What is Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18How do I replace the belt unit?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23White lines or bands or ribbing appear across the page.
- 24Replace the drum unit.
- 25Replace the toner cartridge
- 26Protect your Brother machine against unauthorised access over the network
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Pre-Required Procedures (Linux)
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 34Colored lines appear across the page.
- 35Color around the edge of printing is incorrect.
- 36White spots or hollow print appears.
- 37How to identify your Operating System (OS).
- 38The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 39Change the printer driver settings (Windows/macOS)
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 41What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 42How do I install the Optional Tray Unit?
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48Tips for copy/scanning and preventing document jams
- 49Adjust color settings by using the custom setting in the printer driver
- 50I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?