FAQs & Troubleshooting
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337 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The printer status is Offline or Paused.
- 3Printouts have wrinkles.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 10Scan and save a document in PDF format (Scan to File)
- 11The image is ghosted.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Can I use voice mail on the same line as my Brother machine?
- 15Replace the toner cartridge
- 16What driver package format is supported by my Linux distribution?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 19Colors are light or unclear on the whole page.
- 20How do I replace the belt unit?
- 21Pre-Required Procedures (Linux)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23What is Brother iPrint&Scan?
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26White lines or bands or ribbing appear across the page.
- 27Replace the drum unit.
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29Protect your Brother machine against unauthorised access over the network
- 30Change the printer driver settings (Windows/macOS)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35Colored lines appear across the page.
- 36How do I turn off/on the Toner Save Mode?
- 37White spots or hollow print appears.
- 38Vertical colored streaks or bands appear on the page.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Tips for copy/scanning and preventing document jams
- 43Adjust color settings by using the custom setting in the printer driver
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 45I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47Printouts have toner scatter or toner stain.
- 48What is Distinctive Ring and how do I program it?
- 49How do I install additional memory?
- 50Color around the edge of printing is incorrect.