FAQs & Troubleshooting
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337 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5How do I clear vertical lines or streaks that appear in the copies I made?
- 6White spots or hollow print appears.
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9Printouts have wrinkles.
- 10Spots are printed at 75mm.
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15Can I use voice mail on the same line as my Brother machine?
- 16Printouts have toner scatter or toner stain.
- 17How to identify your Operating System (OS).
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 21The printer status is Offline or Paused.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Scan and save a document in PDF format (Scan to File)
- 24I cannot send a fax using PC-FAX (Windows 10)
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Tips for copy/scanning and preventing document jams
- 32Adjust color settings by using the custom setting in the printer driver
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34White streaks or bands appear down the page.
- 35Nothing is printed on the page or some colors are missing.
- 36Cannot print after a Windows 10 update (June 2020)
- 37Protect your Brother machine against unauthorised access over the network
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 43How do I improve the color density? (Print Calibration)
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45Can I transfer faxes to the PC when my machine has a mechanical problem?
- 46How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 47How do I clear the message "Jam Rear" from the LCD display?
- 48How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50What can happen if the wrong paper is used in your machine.