FAQs & Troubleshooting
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336 Results
- 51How do I install additional memory?
- 52My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 53When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 54Scan from the Brother iPrint&Scan application using Windows Phone.
- 55A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 56Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 57The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 58Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 59Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 60Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 61The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 62I am asked to enter a password when starting the Remote Setup application. What is the password?
- 63I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 64How do I improve the color density? (Print Calibration)
- 65Can I use voice mail on the same line as my Brother machine?
- 66I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 67I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 68How do I replace the belt unit?
- 69White streaks or bands appear down the page.
- 70How do I install the Optional Tray Unit?
- 71How do I clear vertical lines or streaks that appear in the copies I made?
- 72I'm using Macintosh. What is the PreScan option used for?
- 73How do I turn off/on the Toner Save Mode?
- 74The image is ghosted.
- 75Firewall port requirements of the Scan Key Tool (Linux)
- 76How do I know which receive mode to select?
- 77I cannot save a file downloaded from the Brother support website (For Windows)
- 78Protect your Brother machine against unauthorised access over the network
- 79Delete print jobs from the print queue.
- 80Download a file from the "Downloads" section and save it to Windows 8 computer.
- 81Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 82The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 83Locate files scanned with ControlCenter2 (For Macintosh)
- 84Configure a cover page for PC-FAX.
- 85Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 86I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 87Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 88When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 89How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 90I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 91White spots or hollow print appears.
- 92Vertical colored streaks or bands appear on the page.
- 93I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 94I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 95Windows 10 Support Information
- 96The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 97Open the "Scanners and Cameras" and Properties.
- 98I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 99When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 100When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.