FAQs & Troubleshooting
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340 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 5How to identify your Operating System (OS).
- 6Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8Can I print from DOS applications?
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 11What kind of memory can I use?
- 12Why doesn't the machine answer when receiving a call?
- 13I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 19I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 22I keep getting the error message "Authenticate Err (Authentication error)".
- 23Adjust color settings by using the custom setting in the printer driver
- 24I am sharing my Brother machine. I can print but cannot scan.
- 25I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 26The paper is skewed when it's printed.
- 27What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 28The toner does not fix to paper well. (Poor fixing)
- 29Transfer faxes to the PC when my machine has a mechanical problem
- 30Reset the network settings to the factory default (video instructions).
- 31Reset the network settings to the factory default (video instructions available)
- 32Install additional memory.
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Can I print on transparencies e.g. for overhead projectors?
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Can I print from or scan to Android™ Smartphone?
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 42No Paper
- 43The print speed is very slow when I use XML Paper Specification Printer Driver.
- 44I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 45Printouts are curled or wavy.
- 46Scan a document from a Windows XP application
- 47Printouts have wrinkles.
- 48Replace Drum
- 49What can happen if the wrong paper is used in your machine.
- 50What is the recommended paper?