FAQs & Troubleshooting
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322 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 4What is Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6I'm using Macintosh. What is the PreScan option used for?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12Pre-Required Procedures (Linux)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 15Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 16I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 17Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 18The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 19Can I use voice mail on the same line as my Brother machine?
- 20I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22What kind of memory can I use?
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Protect your Brother machine against unauthorised access over the network
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 32Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34Change the printer driver settings (Windows/macOS)
- 35Is my Brother machine compatible with Windows Vista?
- 36I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 37How do I send (broadcast) a fax to more than one number?
- 38How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 39Wrinkles or creases
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42Print on labels and envelopes from the MP tray.
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Send a PC-FAX
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48The printer status is Offline or Paused.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Scan and save a document in PDF format (Scan to File)