FAQs & Troubleshooting
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MFC-8370DN
322 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
4.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
5.
What is Brother iPrint&Scan?
6.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
7.
Wrinkles or creases
8.
Toner specks
9.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
10.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
11.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
12.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
13.
I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
14.
The printer status is Offline or Paused.
15.
All black
16.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
17.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
18.
Delete print jobs from the print queue.
19.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
20.
How to identify your Operating System (OS).
21.
I keep getting the error message "Authenticate Err (Authentication error)".
22.
Can I print from or scan to Android™ Smartphone?
23.
Can I print from and scan to iPhone, iPod touch and iPad?
24.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
25.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
26.
How to load numbered checks or forms in the paper tray?
27.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
28.
Black toner marks across the page
29.
Black lines down the page
30.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.