FAQs & Troubleshooting
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348 Results
- 1REPLACE DRUM
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Replace Toner
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Toner Low or Prepare New Toner Cartridge
- 8Wrinkles or creases
- 9How to identify your Operating System (OS).
- 10Change the printer driver settings (Windows/macOS)
- 11Curled (video instructions available)
- 12When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 13Jam Rear
- 14Reset the network settings to the factory default (video instructions).
- 15I cannot print using my Brother machine on a wireless network (Windows)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18What is Brother iPrint&Scan?
- 19Can I use AirPrint with my Brother machine?
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Page skewed
- 22Set up your Brother machine on a wireless network.
- 23"Offline" appears on the Status Monitor.
- 24Pre-Required Procedures (Linux)
- 25Combine multiple scanned documents into a single file with PaperPort™
- 26Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31The printer status is Offline or Paused.
- 32No Paper
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34White spots or black spots at 94 mm (3.7 in.) intervals
- 35I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 36White lines down the page
- 37White lines across the page
- 38What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 39Reset the network settings to the factory default (video instructions available)
- 40All black
- 41The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 42Verify if the Brother machine has a dial tone
- 43Delete a network scanner entry. (Linux)
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.