FAQs & Troubleshooting
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292 Results
- 1How do I load paper?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Can I print from or scan to Android™ Smartphone?
- 7When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 8The printer status is Offline or Paused.
- 9The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 13I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Pre-Required Procedures (Linux)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Can I use voice mail on the same line as my Brother machine?
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23Change the user interface of ControlCenter3
- 24How do I clear the message "PAPER JAM" from the display?
- 25What is Distinctive Ring and how do I program it?
- 26I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 27Print command (cupswrapper) (Linux)
- 28All print jobs are aborted and nothing is printed. (Linux)
- 29I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 32Set up your Brother machine on a wireless network.
- 33Open the Control Panel (For Windows)
- 34How to identify your Operating System (OS).
- 35Set up an outgoing message for Fax/Tel Mode.
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37How many times will my Brother machine automatically redial a number?
- 38How do I know which side up my photo paper should be in the tray?
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40How do I clear Machine Error 46?
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 43Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 44Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 45What is SecureEasySetup™ or AOSS™?
- 46Which E-mail packages are compatible with ControlCenter3?
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49I'm using Macintosh. What is the PreScan option used for?
- 50Configure and use PC-FAX (CUPS) (Linux)