FAQs & Troubleshooting
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MFC-685CW
292 Results
1.
Scan and save a document in PDF format (Scan to File)
2.
ControlCenter3 displays a blank screen at startup (Windows)
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
4.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
5.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
6.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
7.
One or more of my colors are not printing (blank). What can I do?
8.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
9.
I cannot install Brother drivers on Debian 10 or later (Linux)
10.
Pre-Required Procedures (Linux)
11.
I cannot print using my Brother machine on a wireless network (Mac)
12.
The edge of glossy paper is smudged.
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
15.
The printer status is Offline or Paused.
16.
Scan multiple pages into one file instead of each scan being saved as a separate file.
17.
I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
18.
When I print, the pages are smudged with ink. What should I do?
19.
The keys on the control panel do not respond.
20.
Scan an image and insert it in a Windows XP application
21.
When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
22.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
23.
Uninstall the drivers (Windows)
24.
How do I print envelopes?
25.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
26.
The downloaded driver's name is different from my machine's name. (Linux)
27.
Configure scan settings without administrator privileges (Linux)
28.
Delete print jobs from the print queue.
29.
How to identify your Operating System (OS).
30.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.