FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 4One or more of my colors are not printing (blank). What can I do?
- 5Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 6Cannot print after a Windows 10 update (June 2020)
- 7Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Wireless setup is requesting a WPS PIN to complete the setup
- 12Can I use AirPrint with my Brother machine?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14The printer status is Offline or Paused.
- 15Can I use voice mail on the same line as my Brother machine?
- 16When I print, the pages are smudged with ink. What should I do?
- 17Replace Ink
- 18How do I load envelopes into my machine?
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Set up your Brother machine on a wireless network.
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Protect your Brother machine against unauthorised access over the network
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30I cannot make borderless prints.
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32How to identify your Operating System (OS).
- 33Delete numbers stored in my Brother machine's Caller ID History.
- 34Preview the faxes I receive before I print them.
- 35Discover the MAC address of the Brother network card
- 36Can I print from or scan to Android™ Smartphone?
- 37The edge of glossy paper is smudged.
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40I am asked to enter a password when starting the Remote Setup application. What is the password?
- 41I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 42Which E-mail packages are compatible with ControlCenter3?
- 43Where is the USB port on the machine?
- 44I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 45Load paper in the paper tray
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 48I get a TS error when trying to print on a wireless network.
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?