FAQs & Troubleshooting
Popular |
271 Results
- 1Download a file from the "Downloads" section and save it to Windows 8 computer.
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9One or more of my colors are not printing (blank). What can I do?
- 10I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 11I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14How do I factory reset the print server?
- 15What is the BRAdmin Professional software used for?
- 16I'm using Macintosh®. What are the settings in the Scanner window used for?
- 17Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Pre-Required Procedures (Linux)
- 22ControlCenter3 displays a blank screen at startup (Windows)
- 23Delete print jobs from the print queue.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25How to identify your Operating System (OS).
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 28Change the printer driver settings (Windows/macOS)
- 29The printer status is Offline or Paused.
- 30Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan and save a document in PDF format (Scan to File)
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 36I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 37Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 38When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 39Can third party ink be used to refill the ink cartridges?
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 44I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 45I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 48I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?