FAQs & Troubleshooting
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281 Results
- 51Uninstall the drivers (Windows)
- 52How do I print on an envelope?
- 53I'm using Macintosh. What is the PreScan option used for?
- 54Scan using XSane or GIMP (Linux)
- 55How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 56How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 57Can I print from and scan to iPhone, iPod touch and iPad?
- 58I cannot print from my computer via USB.
- 59The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 60Scan and save a document in PDF format (Scan to File)
- 61Does NC-2200w work with Windows Vista?
- 62I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 63Change the user interface of ControlCenter3
- 64Scan a document in Mac OS X 10.7.
- 65Scan a document in Windows 8 and Windows 10.
- 66When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 67Can I print a report that will show a listing of faxes I sent and received?
- 68I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 69How do I clean the Scanner to improve the copy or fax quality?
- 70I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 71When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 72Paper size settings are unavailable when I print from OpenOffice (Linux)
- 73When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 74When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 75Windows 10 Support Information
- 76Check the firmware version.
- 77Download a file from the "Downloads" section and save it to Windows 8 computer.
- 78Verify the Brother machine connected to the Wired Network (For Windows)
- 79I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 80I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 81Check the IP addresses of your PC and the Brother machine
- 82"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 83When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 84I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 85I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 86Can I print using only the black ink cartridge when the Color cartridges have run out?
- 87When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 88I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 89I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 90I'm using a SONY VAIO Windows XP PC (with camera) with my Brother machine on a LAN network connection. When I try to install the Brother software and drivers my PC reboots halfway through the installation. What can I do?
- 91I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 92My Brother machine has no power. What can I do?
- 93Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 94Why is it necessary for my machine to go through regular cleaning cycles?
- 95I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 96I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 97I'm scanning multiple pages to be emailed to one email address using Scan to Email from the Brother Control Center 2.0. An email message is being created for each page.
- 98I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 99I am having issues with the paper feed. What can I do?
- 100When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?