FAQs & Troubleshooting
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148 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Can I print from or scan to Android™ Smartphone?
- 5The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 6I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 7Delete print jobs from the print queue.
- 8What is the Network Shared printing?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11I can receive a fax, but cannot receive a telephone call.
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15I'm using Macintosh. What is the PreScan option used for?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I cannot print from my computer via USB.
- 18Check the IP addresses of your PC and the Brother machine
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 23How to identify your Operating System (OS).
- 24The printer status is Offline or Paused.
- 25Functions supported in the Windows 7 built-in drivers
- 26Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 27Scan a document from a Windows XP application
- 28I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 29Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 30How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 31I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33What is Distinctive Ring and how do I program it?
- 34How do I replace the Ink Cartridge?
- 35Why doesn't the machine answer when receiving a call?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 38I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 39I'm using Windows. I can't receive a PC-FAX.
- 40When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 41I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 42When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 43I'm using Macintosh®. What are the settings in the Scanner window used for?
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46Windows 7 Support Information
- 47Verify if the Brother machine has a dial tone
- 48I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 49I cannot use the "Modules Update" button on Web BRAdmin.
- 50How do I clear a Machine Error 41, ME41 from the display?