FAQs & Troubleshooting
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172 Results
- 1I'm using Macintosh. What is the PreScan option used for?
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4How do I program the date and time?
- 5What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 6I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12Scan using XSane or GIMP (Linux)
- 13Cannot print after a Windows 10 update (June 2020)
- 14My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 15Print command (LPR) (Linux)
- 16When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 17Configure scan settings without administrator privileges (Linux)
- 18How to identify your Operating System (OS).
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22Functions supported in the Windows 7 built-in drivers
- 23My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 24Verify if the Brother machine has a dial tone
- 25When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 27I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 28The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 29When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 31Where can I find the serial number for my unit?
- 32How can I improve poor print quality?
- 33I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35I'm using Macintosh®. What are the settings in the Scanner window used for?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37Configure the Scan to Email Feature (Linux)
- 38I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 42I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46Firewall port requirements of the Scan Key Tool (Linux)
- 47How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 50I cannot print from my computer via USB.