FAQs & Troubleshooting
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225 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I connect the printer and my mobile device via Bluetooth®?
- 3I got an error while installing the printer driver. (Linux®)
- 4(Video) 2-color Printing is not possible.
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 13 or later).
- 7Use Remote Update to download files to your printer from an FTP server
- 82-color Printing is not possible.
- 9How do I transfer label or slip templates?
- 10What are the cleaning sheets for? When do I use them?
- 11P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 12I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 13I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 14Using the Communication settings (for Windows)
- 15P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 16What is the default User ID and Password for BRAdmin Light or Professional?
- 17The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 18(Video) Small characters or thin lines are printed faintly.
- 19Installing the software
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21What Android™ mobile application can I use?
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 24I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 25How do I transfer label templates with P-touch Transfer Express?
- 26How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 27How do I install/change the label roll?
- 28I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 29Some of the print options in OpenOffice do not work. (Linux®)
- 30How can I print using Portrait? (iPrint&Label)
- 31The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 32(Video) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 35P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 36Using Web Based Management
- 37Can I change the barcode settings like barocde size? (iPrint&Label)
- 38How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 39Install BRAdmin Professional 3
- 40Using P-touch Template Settings (for Windows)
- 41Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 42A security warning appears when accessing Web Based Management via HTTPS.
- 43How to print a label using AirPrint (For Mac)
- 44How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45Using the Printer Setting Tool (for Windows)
- 46Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 47How do I switch to and use the mass storage mode?
- 48Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 49How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 50When I print many continuous labels, part of the label data is printed twice.