QL-820NWB

FAQs & Troubleshooting

FAQs & Troubleshooting

How do I connect the printer and my mobile device via Bluetooth?

Use the following procedure to pair the printer with your mobile device:

  1. Press the [Menu] button.
     
  2. Press the arrow_up or arrow_down Button to select the [Bluetooth] menu.
     
  3. Press the OK Button.
     
  4. Press the arrow_up or arrow_down Button to select [Bluetooth(On/Off)], then press OK Button. Press the arrow_up or arrow_down Button to select [On],then press OK Button.
     
  5. Use your mobile device to display the list of nearby Bluetooth accessories that your device can pair with.

    For Apple devices (iPad / iPad Air / iPad mini / iPhone or iPod touch)
    1. From the home screen of your Apple device, tap [Settings], and then tap [Bluetooth].
    2. Slide the toggle button to the [ON] position.
    For Android™ devices
    1. From the home screen of your Android™ device, tap Apps button, tap [Settings], and then tap [Bluetooth].
    2. Slide the toggle button to the [ON] position.
  6. Select your printer’s model name and, if required, enter the passkey (PIN code).
  • You can change the printer’s network settings by connecting the printer to a computer and using the Printer Setting Tool (see the FAQ: "Using the Printer Setting Tool (for Windows)".
  • The printer's passkey is the last four digits of its serial number by default. You can find the serial number label in the DK Roll compartment of the printer.
  • The Bluetooth connection settings are saved even after the printer is turned off.
  • If you are using an iPad / iPad Air / iPad mini / iPhone or iPod touch, Bluetooth may disconnect if the mobile device is separated from the connected printer.
    Move close to the printer and select [Bluetooth] from the settings of your iPad / iPad Air / iPad mini / iPhone or iPod touch, tap the device you want to connect to from the list of Bluetooth devices, and then connect it again.
  • For connecting the printer and your mobile device with Wi-Fi®, see the FAQ: “How can I connect the printer to my mobile device via Wi-Fi® ?”.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

QL-820NWB

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