FAQs & Troubleshooting
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156 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I install/change the label roll?
- 3Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5I cannot print and my printer is identified as an unknown device.
- 6Installing the software
- 7How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 8What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 9When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 10The power button does not light up.
- 11I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 12Uninstalling the printer drivers (Linux®)
- 13Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 14How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Using the Printer Setting Tool (for Mac)
- 19Using the Printer Setting Tool (for Windows)
- 20Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 21I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 22Printing is not possible. (USB connection)
- 23How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 24How do I transfer label or slip templates?
- 25How to identify your Operating System (OS) for Windows or Mac
- 26What Android™ mobile application can I use?
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 29P-touch Editor crashes when I open it on my Mac.
- 30My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 31How to open the Devices and Printers window
- 32How do I clean my printer?
- 33Where can I find my Brother printer's serial number?
- 34How to install Brother software on a computer not connected to the Internet
- 35How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 36Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 37Labels are jammed in the machine or are not ejected correctly after printing.
- 38I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 39I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 40Print free-length labels with the set length (Linux®)
- 41Adding a custom media size for continuous tape / roll (Linux®)
- 42The barcode on a printed PDF file cannot be read.
- 43Using P-touch Template Settings
- 44Can I create a label with time&date? (iPrint&Label)
- 45How can I create a barcode label? (iPrint&Label)
- 46How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 47Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 48How to identify the printer's firmware version
- 49"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 50Can I directly operate my printer from a self-developed application software and print a label?