FAQs & Troubleshooting
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122 Results
- 1Install the Brother Mobile Connect application (for mobile device)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Cartridge Error
- 5Print the Network Configuration Report
- 6Enable the Brother machine's network interface.
- 7Protect your Brother machine against unauthorised access over the network
- 8No Toner
- 9Paper is Jammed in the 2-sided Tray
- 10I cannot print full-page photos or images using Email Print.
- 11Reset the Network Settings to the Factory Settings
- 12Use Universal Print (Windows)
- 13Replace the Waste Toner Box
- 14Paper is Jammed in the Back of the Machine
- 15Paper is Jammed Inside the Machine
- 16Replace the Drum Unit
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18Access Web Based Management
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Condensation
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 22What is the default password for my BRAdmin or Web Based Management?
- 23Install the Mailbox.
- 24Install the optional lower tray
- 25What is the recommended paper?
- 26The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 27A security warning appears when accessing Web Based Management via HTTPS.
- 28What driver package format is supported by my Linux distribution?
- 29Wrong Toner Cartridge
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33Too Many Trays
- 34Adjust color settings by using the custom setting in the printer driver (Windows only)
- 35Toner Error
- 36Cannot Detect
- 37Storage Full
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39Reduce Toner Consumption
- 40I cannot print from my computer via USB.
- 41Toner scatter or toner stain
- 42Where can I find my Brother machine's serial number?
- 43Ghosting images
- 44I cannot connect my machine to a Windows 11 computer via USB.
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46Cannot print after a Windows 10 update (June 2020)
- 47Check the remaining ink or toner level (Linux)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50I am unable to print from a client PC to a printer on a print server. (Linux)