FAQs & Troubleshooting
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122 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Paper is Jammed Inside the Machine
- 3Replace the Drum Unit
- 4What is the default password for my Brother machine?
- 5What driver package format is supported by my Linux distribution?
- 6How to identify your Operating System (OS).
- 7I cannot print full-page photos or images using Email Print.
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Adjust color settings by using the custom setting in the printer driver (Windows only)
- 12The printer status is Offline or Paused.
- 13The color of your printouts is not what you expected
- 14Toner Low
- 15Install the Mailbox.
- 16Paper is Jammed in the 2-sided Tray
- 17A security warning appears when accessing Web Based Management via HTTPS.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Check the remaining ink or toner level (Linux)
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Enable the Brother machine's network interface.
- 23Protect your Brother machine against unauthorised access over the network
- 24Discover the MAC address of the Brother network card
- 25Cannot Print ##
- 26I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 27Correct the Color Printing
- 28Drum !
- 29Cooling Down
- 30Out of Memory / Print Data Full
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32I cannot connect my machine to a Windows 11 computer via USB.
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34Install the Brother Mobile Connect application (for mobile device)
- 35My Brother machine could not be found over the network when I installed drivers on my computer.
- 36Open the Control Panel (For Windows)
- 37Replace the Waste Toner Box
- 38Paper is Jammed in the Back of the Machine
- 39Replace the Toner Cartridge
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43To install the printer driver easily using a tool. (Linux)
- 44I cannot print using my Brother machine on a wired network (Windows/macOS)
- 45Update the Driver or Firmware for your Brother machine
- 46The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 47Media Type Mismatch or Media Mismatch
- 48Too Many Trays
- 49What is the Network Shared printing?
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater