FAQs & Troubleshooting
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132 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What can happen if the wrong paper is used in your machine.
- 3What is the recommended paper?
- 4The printer status is Offline or Paused.
- 5"JAM A1 to A4" error appears on the LCD. What should I do?
- 6Can I print from or scan to Android™ Smartphone?
- 7Change the printer driver settings (Windows/macOS)
- 8When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 9What is the printable area per page?
- 10How do I install the Optional Tray Unit?
- 11How can I activate/deactivate the Toner Save Mode?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14How do I install the Duplex Unit?
- 15What is the BRAdmin Professional software used for?
- 16The paper is creased.
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18How do I replace the Fuser Unit & Transfer Roll Cartridge?
- 19How to identify your Operating System (OS).
- 20Can I print from DOS applications?
- 21"JAM E" error appears on the LCD. What should I do?
- 22The printed letters are slanted, positioned incorrectly.
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24I cannot print from my computer via network. (For Macintosh)
- 25The paper is skewed when it's printed.
- 26The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 27"JAM B" error appears on the LCD. What should I do?
- 28How do I install additional memory?
- 29What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 30How do I factory reset the print server?
- 31The printer has power problems. What should I do?
- 32What is the best printer driver to use-the PCL or BR-Script driver?
- 33Ink smears when rubbed.
- 34What driver package format is supported by my Linux distribution?
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36What is the difference between the toner cartridge and the drum unit?
- 37I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 40How do I replace the Feed Roller?
- 41How do I install the CompactFlash Card?
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43What is the life of the consumables?
- 44How can I print envelopes?
- 45How do I clear paper jams?
- 46Shadows appear around areas of dense black printing.
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50Pre-Required Procedures (Linux)
