FAQs & Troubleshooting
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132 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4"JAM E" error appears on the LCD. What should I do?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7"JAM C" error appears on the LCD. What should I do?
- 8"JAM A1 to A4" error appears on the LCD. What should I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Delete print jobs from the print queue.
- 11Change the printer driver settings (Windows/macOS)
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13"JAM D" error appears on the LCD. What should I do?
- 14How can I activate/deactivate the Toner Save Mode?
- 15How to identify your Operating System (OS).
- 16Can I print from or scan to Android™ Smartphone?
- 17What is the life of the consumables?
- 18I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 19What is the recommended paper?
- 20How do I replace the Fuser Unit & Transfer Roll Cartridge?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24The paper is skewed when it's printed.
- 25"JAM B" error appears on the LCD. What should I do?
- 26What can happen if the wrong paper is used in your machine.
- 27What is the printable area per page?
- 28What is the BRAdmin Professional software used for?
- 29How do I install additional memory?
- 30The printed letters are slanted, positioned incorrectly.
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33I cannot print from my computer via USB.
- 34What is a "Generic PCL Driver"?
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 37How do I replace the Feed Roller?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39How do I install the Optional Tray Unit?
- 40Replace the toner cartridge.
- 41Where do I find the complete User's Guide?
- 42The paper is creased.
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44Uninstall printer drivers (Linux)
- 45Windows 10 Support Information
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
