FAQs & Troubleshooting
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228 Results
- 1The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Manual Feed
- 4Replace Laser
- 5Drum End Soon
- 6Jam Rear
- 7Jam Tray 1 or Jam Tray 2
- 8Jam MP Tray
- 9Replace Drum
- 10Replace Toner
- 11Replace Fuser
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Can I print on transparencies e.g. for overhead projectors?
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 17Curled
- 18Print the Network Configuration Report
- 19A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21Delete print jobs from the print queue.
- 22Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 23Fuser Error or Self-Diagnostic
- 24Print on labels and envelopes from the MP tray.
- 25I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 26Important points you need to confirm before configuring your Brother machine for a wireless network.
- 27I cannot print from my computer via USB.
- 28Jam Duplex
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31What is Brother iPrint&Scan?
- 32The print speed is slow.
- 33What is AirPrint?
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Cartridge Error
- 36No Toner
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 38When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 39Can I print from DOS applications?
- 40Print a list of the internal fonts.
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43Windows 10 Support Information
- 44Enable the Brother machine's network interface.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 48How to identify your Operating System (OS).
- 49I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 50Can I print from or scan to Android™ Smartphone?