FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 8Protect your Brother machine against unauthorised access over the network
- 9Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 10Discover the MAC address of the Brother network card
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The printer status is Offline or Paused.
- 14How do I disable the APIPA protocol?
- 15Use the Universal Printer Driver for PCL
- 16Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 20Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 23How can I change the printer settings?
- 24My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 25What driver package format is supported by my Linux distribution?
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Can the network printer be setup both wired and wireless at the same time?
- 28Print a Printer Settings page.
- 29The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32How to identify your Operating System (OS).
- 33I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 34The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 35Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 36Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 37I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 38Lines appears across the page.
- 39How do I install additional memory?
- 40To install the printer driver easily using a tool. (Linux)
- 41I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 42When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 43How can I clean the corona wire of the drum unit?
- 44I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 47Delete print jobs from the print queue.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?