FAQs & Troubleshooting
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HL-5370DW
205 Results
1.
How do I disable the APIPA protocol?
2.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
3.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
4.
What is Brother iPrint&Scan?
5.
Discover the MAC address of the Brother network card
6.
How do I install the Optional Tray Unit?
7.
Print the Network Configuration List.
8.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
9.
Cannot print after a Windows 10 update (June 2020)
10.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
11.
Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
12.
Can I use AirPrint with my Brother machine?
13.
Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
14.
The printer status is Offline or Paused.
15.
What is the password for the print server when connected to a network? What is the user name and password for web browser access?
16.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
17.
I cannot connect to the print server using my web browser. What should I do?
18.
What is a "Generic PCL Driver"?
19.
Printouts (envelopes) have creases.
20.
What are the expected yields of the consumables?
21.
What is the printable area per page?
22.
How do I install additional memory?
23.
The downloaded driver's name is different from my machine's name. (Linux)
24.
Important points you need to confirm before configuring your Brother machine for a wireless network.
25.
Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
26.
I cannot save a file downloaded from the Brother support website (For Windows)
27.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
28.
Delete print jobs from the print queue.
29.
I cannot find some option in the Printing preferences. (For Windows)
30.
Use the Universal Printer Driver for BR-Script. (PostScript language emulation)