FAQs & Troubleshooting
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135 Results
- 1How to identify your Operating System (OS).
- 2What kind of memory can I use?
- 3Replace the drum unit.
- 4What are the expected yields of the consumables?
- 5Delete print jobs from the print queue.
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Printouts have wrinkles or creases.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 10The paper is skewed when it's printed.
- 11The printer prints unexpectedly or it prints garbage.
- 12Printouts (envelopes) have creases.
- 13How do I install additional memory?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 18What is a "Generic PCL Driver"?
- 19Printouts have a curl or wave.
- 20Print on labels and envelopes from the MP tray.
- 21Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 22How do I print a Test page?
- 23What driver package format is supported by my Linux distribution?
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Can I print from or scan to Android™ Smartphone?
- 26Change the printer driver settings (Windows/macOS)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28Memory full
- 29How do I clear Jam Rear/ Duplex?
- 30Can I print from DOS applications?
- 31What is the printable area per page?
- 32Output sheets are completely black.
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34Print command (LPR) (Linux)
- 35To install the printer driver easily using a tool. (Linux)
- 36Replace the toner cartridge
- 37The image is ghosted.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39All print jobs are aborted and nothing is printed. (Linux)
- 40Can I use AirPrint with my Brother machine?
- 41I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 42I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 43How do I clean the paper pick-up roller?
- 44Black spots appear all over the page. (poor fixing)
- 45Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 46When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 47Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 48What kind of paper can I use?
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50What can happen if the wrong paper is used in your machine.