FAQs & Troubleshooting
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135 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 3Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 4The printer prints unexpectedly or it prints garbage.
- 5Can I print from or scan to Android™ Smartphone?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7How do I install the Optional Tray Unit?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9What driver package format is supported by my Linux distribution?
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11Printouts have a curl or wave.
- 12How do I install additional memory?
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How to identify your Operating System (OS).
- 16What kind of memory can I use?
- 17Printouts have wrinkles or creases.
- 18Can I print from DOS applications?
- 19What do the LED indications mean?
- 20How do I print a Test page?
- 21Can I use AirPrint with my Brother machine?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23The printer status is Offline or Paused.
- 24How can I change the printer settings?
- 25What is a "Generic PCL Driver"?
- 26What kind of paper can I use?
- 27How can I clean the inside of the printer?
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Replace the drum unit.
- 30What can happen if the wrong paper is used in your machine.
- 31What are the expected yields of the consumables?
- 32What is the printable area per page?
- 33Print on labels and envelopes from the MP tray.
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35Open the Control Panel (For Windows)
- 36What is the difference between the toner cartridge and the drum unit?
- 37I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 38Supported models of Universal Printer Driver for PCL
- 39How do I clean the paper pick-up roller?
- 40My Brother machine misfeeds paper.
- 41How can I clean the corona wire of the drum unit?
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45"Offline" appears on the Status Monitor.
- 46Delete print jobs from the print queue.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 49I cannot print from my computer via USB.
- 50Windows 7 Support Information