FAQs & Troubleshooting
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124 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 3What can happen if the wrong paper is used in your machine.
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 7The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 8The printed letters are slanted, positioned incorrectly.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Delete print jobs from the print queue.
- 11How can I change the printer settings?
- 12Printouts (envelopes) have creases.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14What driver package format is supported by my Linux distribution?
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 16What is a "Generic PCL Driver"?
- 17How can I clean the inside of the printer?
- 18Printouts have a curl or wave.
- 19Printouts have wrinkles or creases.
- 20What are the expected yields of the consumables?
- 21How do I install the Optional Tray Unit?
- 22The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 23Cannot print after a Windows 10 update (June 2020)
- 24I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 25I want to print using CUPS while keeping SELinux enabled. (Linux)
- 26I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 27Can I print from or scan to Android™ Smartphone?
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29The printer status is Offline or Paused.
- 30Windows 7 Support Information
- 31I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 32Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 33What kind of paper can I use?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Replace the drum unit.
- 36White spots appear in areas of dense black printing.
- 37Output sheets are completely black.
- 38Large characters are printed incorrectly. (Linux)
- 39I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 43What is the Network Shared printing?
- 44Print a Printer Settings page.
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47White lines appear across the page.
- 48How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)