FAQs & Troubleshooting
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HL-5240
124 Results
1.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
2.
The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
3.
I cannot install Brother drivers on Debian 10 or later (Linux)
4.
The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
5.
Cannot print after a Windows 10 update (June 2020)
6.
How to identify your Operating System (OS).
7.
The Drum LED is still on or flashing after I replace the drum unit with a new one.
8.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
9.
Windows 10 Support Information
10.
Can I print from and scan to iPhone, iPod touch and iPad?
11.
Change the printer driver settings (Windows/macOS)
12.
Install the built-in drivers (For Windows 8 and Windows 10)
13.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
14.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
15.
The printer status is Offline or Paused.
16.
The paper is skewed when it's printed.
17.
There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
18.
My Brother machine makes repeated clicking noises when I try to print.
19.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
20.
When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
21.
How can I change the printer settings?
22.
Print a Printer Settings page.
23.
Printouts (envelopes) have creases.
24.
What are the expected yields of the consumables?
25.
What is the Network Shared printing?
26.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
27.
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
28.
What driver package format is supported by my Linux distribution?
29.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
30.
Delete print jobs from the print queue.