FAQs & Troubleshooting
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139 Results
- 1The printer status is Offline or Paused.
- 2Change the printer driver settings (Windows/macOS)
- 3How do I factory reset the print server?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5How to identify your Operating System (OS).
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Functions supported in the Windows 7 built-in drivers
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10What is the BRAdmin Professional software used for?
- 11How do I change the print server password?
- 12How do I install additional memory?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17Delete print jobs from the print queue.
- 18When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I cannot print from my computer via network. (For Windows)
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22The paper is skewed when it's printed.
- 23What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 24When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 25Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 26What kind of paper can I use?
- 27What do the LED indications mean?
- 28I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 32I cannot print from my computer via USB.
- 33In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 34When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 35Why does the Drum LED blink ?
- 36I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 37How do I clear paper jams?
- 38Large characters are printed incorrectly. (Linux)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40Windows 10 Support Information
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47What kind of memory can I use?
- 48What is UPnP and SSDP?
- 49Printouts (envelopes) have creases.
- 50Printouts have wrinkles or creases.