FAQs & Troubleshooting
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139 Results
- 1The printer status is Offline or Paused.
- 2What kind of memory can I use?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Can I print from or scan to Android™ Smartphone?
- 9When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 10Printouts have wrinkles or creases.
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12What is the printable area per page?
- 13How do I disable the APIPA protocol?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I cannot print from my computer via network. (For Macintosh)
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18Uninstall the drivers. (Mac OS X 10.5)
- 19The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 20I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 21I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 22Delete print jobs from the print queue.
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Open the Control Panel (For Windows)
- 25What is the Network Shared printing?
- 26Change the printer driver settings (Windows/macOS)
- 27I cannot print from my computer via network. (For Windows)
- 28Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29The paper is skewed when it's printed.
- 30What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 31When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 32I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 33The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 34Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36Printouts have toner specks.
- 37What kind of paper can I use?
- 38I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 39What is UPnP and SSDP?
- 40Can I print from DOS applications?
- 41I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 42What do the LED indications mean?
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44Can I print using the IPP protocol on Windows XP?
- 45What are the expected yields of the consumables?
- 46What is the BRAdmin Professional software used for?
- 47How do I change the print server password?
- 48Can I buy any MICR toner?
- 49How do I install additional memory?
- 50White spots appear in areas of dense black printing.