FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/hl5170dn_all.jpg)
HL-5170DN
139 Results
1.
What is the printable area per page?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
I cannot save a file downloaded from the Brother support website (For Windows)
4.
How do I disable the APIPA protocol?
5.
I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
6.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
7.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
8.
Uninstall the drivers. (Mac OS X 10.5)
9.
What do the LED indications mean?
10.
The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
11.
Download a file from the "Downloads" section and save it to Windows 8 computer.
12.
Can I print from or scan to Android™ Smartphone?
13.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
14.
Change the printer driver settings (Windows/macOS)
15.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
16.
The paper is skewed when it's printed.
17.
When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
18.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
19.
Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
20.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
21.
What kind of paper can I use?
22.
What kind of memory can I use?
23.
What is UPnP and SSDP?
24.
Can I use non-Brother or third party supplies with the Brother machine?
25.
Can I print from DOS applications?
26.
I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
27.
Printouts are faint.
28.
I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
29.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
30.
Can I print using the IPP protocol on Windows XP?