FAQs & Troubleshooting
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126 Results
- 5127/01/2014I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 5227/01/2014How do I load A5 paper?
- 5327/01/2014How do I replace the fuser unit?
- 5417/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 5517/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 5617/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5715/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 5809/05/2013What kind of consumables or options does this printer use?
- 5909/05/2013"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 6009/05/2013I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 6109/05/2013How do I clear paper jams?
- 6201/05/2013The printed letters are slanted, positioned incorrectly.
- 6326/04/2013The paper is creased.
- 6426/04/2013Vertical blanks appear.
- 6526/04/2013Partial blanks appear.
- 6626/04/2013Color around the edge of printing is incorrect.
- 6726/04/2013White spots appear in areas of dense black printing.
- 6826/04/2013Shadows appear around areas of dense black printing.
- 6926/04/2013The print out is smudged.
- 7026/04/2013Vertical black lines appear on the print out.
- 7126/04/2013Dirty spots are printed.
- 7226/04/2013Printouts are faded.
- 7325/04/2013Output sheets are completely black.
- 7425/04/2013Nothing is printed on the page.
- 7518/06/2012Change the language displayed on my Brother machine's LCD.
- 7619/03/2012Replace the toner cartridge.
- 7716/11/2011The paper is skewed when it's printed.
- 7802/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7902/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8031/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 8122/09/2011I am using the Windows driver. How can I change or save the 2-sided(Duplex) Print setting?
- 8221/09/2011The print quality is not good when using the 2-sided(duplex) printing function.
- 8326/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 8408/11/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 8526/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 8610/06/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 8702/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 8813/04/2010Functions supported in the Windows 7 built-in drivers
- 8910/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9026/11/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 9129/06/2009How do I factory reset the print server?
- 9210/03/2009Can I buy any MICR toner?
- 9327/02/2009Ink smears when rubbed.
- 9423/09/2008What is the recommended paper?
- 9506/06/2008In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 9612/06/2007I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9707/02/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9817/10/2006How can I know how many pages the printer has printed?
- 9924/08/2006How do I perform a factory reset?
- 10024/08/2006What kind of memory can I use?