FAQs & Troubleshooting
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145 Results
- 1The printer status is Offline or Paused.
- 2What are the difference between PCL Driver and PS(PostScript) Driver?
- 3How can I print on transparency sheets?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Printing Watermarks from a Windows PC
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8Change color mode settings within the driver.
- 9Print on custom-size (Long) paper.
- 10How can I print envelopes?
- 11How do I replace the Print Head Cartridge?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15The machine does not print anything.
- 16The printer stopped receiving data half way through the print job. What should I do?
- 17How do I load A5 paper?
- 18Printing on transparancies using the PS (PostScript) driver from a Macintosh® computer
- 19What do LCD messages on Display (Error Messages) mean?
- 20How do I adjust the color registration?
- 21Cannot print after a Windows 10 update (June 2020)
- 22Delete print jobs from the print queue.
- 23Can I print from or scan to Android™ Smartphone?
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25Functions supported in the Windows 7 built-in drivers
- 26Printing on transparancies from a Windows® computer
- 27I cannot print on transparency sheets.
- 28The printer stopped receiving data halfway through the print job. What should I do?
- 29How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 30I cannot print from Mac OS X.
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 33Can I print using the IPP protocol on Windows XP?
- 34When trying to print from Mac OS® X the print queue is stopped.
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38What is the life of the consumables?
- 39How do I replace the transfer roll cartridge?
- 40The paper is creased.
- 41Verify the Brother machine connected to the Wired Network (For Windows)
- 42The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 43I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 44Selecting the best possible print quality from a Windows PC
- 45I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 46Uninstall the printer drivers (For Windows)
- 47How do I clear paper jams?
- 48I was using A5 size paper, but no I want to change it to another size. How should I do?
- 49Vertical blanks appear.
- 50The print out is smudged.