FAQs & Troubleshooting
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145 Results
- 1Print on custom-size (Long) paper.
- 2How can I print on transparency sheets?
- 3How do I load A5 paper?
- 4The paper is skewed when it's printed.
- 5What are the difference between PCL Driver and PS(PostScript) Driver?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 11What are the suitable types of paper for this printer?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Delete print jobs from the print queue.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Change the printer driver settings (Windows/macOS)
- 16Functions supported in the Windows 7 built-in drivers
- 17What do LCD messages on Display (Error Messages) mean?
- 18I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 19What can happen if the wrong paper is used in your machine.
- 20What is the life of the consumables?
- 21"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 22"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 23How do I replace the transfer roll cartridge?
- 24How do I replace the Print Head Cartridge?
- 25Verify the Brother machine connected to the Wired Network (For Windows)
- 26I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 27Printing Watermarks from a Windows PC
- 28When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30I want to keep my settings on the printer. Can lock the printer panel?
- 31Print on both sides of the paper.
- 32How do I print a network configuration page?
- 33Cannot print after a Windows 10 update (June 2020)
- 34Open the Control Panel (For Windows)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37How to identify your Operating System (OS).
- 38I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 39Can I print from or scan to Android™ Smartphone?
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41I cannot print from my computer via network. (For Macintosh)
- 42What is Windows® ICM profiles?
- 43The printer stopped receiving data halfway through the print job. What should I do?
- 44What are the unsuitable types of paper to use on this printer?
- 45I cannot print from Mac OS X.
- 46How can I install the Web BRAdmin on Windows Server 2003?
- 47When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 48The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 49I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.