FAQs & Troubleshooting
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149 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 11When trying to print from Mac OS® X the print queue is stopped.
- 12Features in the Automatic E-mail Printing
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 15How do I install the CompactFlash Card?
- 16Can I print using the IPP protocol on Windows XP?
- 17What are the expected yields of the consumables?
- 18What is the recommended paper?
- 19Functions supported in the Windows 7 built-in drivers
- 20The machine does not print anything.
- 21How do I replace the toner bottle?
- 22The downloaded driver's name is different from my machine's name. (Linux)
- 23Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24Where do I find a Parallel or USB interface cable?
- 25"JAM: C" error appears on the LCD. What should I do?
- 26What is the BRAdmin Professional software used for?
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28I updated the Web BRAdmin and cannot enable the logging function.
- 29How do I replace the drum unit?
- 30What is the best printer driver to use-the PCL or BR-Script driver?
- 31I cannot print from my computer via network. (For Macintosh)
- 32The paper is skewed when it's printed.
- 33Which emulation modes does this printer have?
- 34The printer prints unexpectedly or it prints garbage.
- 35"Jam: R" error appears on the LCD. What should I do?
- 36Printer cannot power on.
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38What kind of paper can I use?
- 39"JAM: E" error appears on the LCD. What should I do?
- 40"JAM: D" error appears on the LCD. What should I do?
- 41How do I add the Staples?
- 42What do LCD messages(Printer Status Messages) on Display of a control panel mean?
- 43White spots appear in areas of dense black printing.
- 44What driver package format is supported by my Linux distribution?
- 45Cannot print after a Windows 10 update (June 2020)
- 46Open the Control Panel (For Windows)
- 47How to identify your Operating System (OS).
- 48Can I print from or scan to Android™ Smartphone?
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)