FAQs & Troubleshooting
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142 Results
- 1Delete print jobs from the print queue.
- 2How to identify your Operating System (OS).
- 3"JAM: E" error appears on the LCD. What should I do?
- 4"JAM: C" error appears on the LCD. What should I do?
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6Features in the Automatic E-mail Printing
- 7"JAM: D" error appears on the LCD. What should I do?
- 8"JAM: A" error appears on the LCD. What should I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Can I print from or scan to Android™ Smartphone?
- 13Functions supported in the Windows 7 built-in drivers
- 14What kind of paper should I avoid?
- 15The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 16What is a "Generic PCL Driver"?
- 17I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19"JAM: B" error appears on the LCD. What should I do?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 21How do I factory reset the print server?
- 22Windows 10 Support Information
- 23What is the difference between the toner cartridge and the drum unit?
- 24I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 25What is the Network Shared printing?
- 26I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30The paper is skewed when it's printed.
- 31"Jam: Z" error appears on the LCD. What should I do?
- 32What do LCD messages on Display (Error Messages) mean?
- 33Which emulation modes does this printer have?
- 34Where do I find a Parallel or USB interface cable?
- 35When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 36The printer prints unexpectedly or it prints garbage.
- 37What kind of paper can I use?
- 38I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 39What kind of memory can I use?
- 40Can I print from DOS applications?
- 41How do I install the CompactFlash Card?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43What are the expected yields of the consumables?
- 44I want to change the paper tray and paper size settings from the printer driver. How can I do?
- 45What is the BRAdmin Professional software used for?
- 46Print command (LPR) (Linux)
- 47I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
