FAQs & Troubleshooting
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142 Results
- 1"JAM: E" error appears on the LCD. What should I do?
- 2"Jam: Z" error appears on the LCD. What should I do?
- 3"JAM: D" error appears on the LCD. What should I do?
- 4"JAM: C" error appears on the LCD. What should I do?
- 5"JAM: A" error appears on the LCD. What should I do?
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8"JAM: B" error appears on the LCD. What should I do?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Install the built-in drivers (For Windows 8 and Windows 10)
- 11The printer status is Offline or Paused.
- 12What kind of envelopes should I avoid?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14What are the expected yields of the consumables?
- 15What kind of options does this printer use?
- 16What is the recommended paper?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18How do I add the Staples?
- 19I cannot print from Mac OS X.
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23I want to change the paper tray and paper size settings from the printer driver. How can I do?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25What do LCD messages on Display (Error Messages) mean?
- 26How do I replace the toner bottle?
- 27Where do I find the complete User's Guide?
- 28I cannot install the driver when using the Driver Install Tool. (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 31Change the printer driver settings (Windows/macOS)
- 32I cannot print from my computer via network. (For Windows)
- 33I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Functions supported in the Windows 7 built-in drivers
- 36I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 37How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 38Where do I find a Parallel or USB interface cable?
- 39What kind of Resident Fonts does the Printer have?
- 40I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 41What is a "Generic PCL Driver"?
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43What kind of memory can I use?
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45How do I install the CompactFlash Card?
- 46Can I print using the IPP protocol on Windows XP?
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48What is the BRAdmin Professional software used for?
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)