FAQs & Troubleshooting
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142 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Change the printer driver settings (Windows/macOS)
- 5"JAM: A" error appears on the LCD. What should I do?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Delete print jobs from the print queue.
- 8My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 9How to identify your Operating System (OS).
- 10Can I print from or scan to Android™ Smartphone?
- 11Functions supported in the Windows 7 built-in drivers
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13What is a "Generic PCL Driver"?
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15The printer status is Offline or Paused.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18What kind of envelopes should I avoid?
- 19"JAM: E" error appears on the LCD. What should I do?
- 20"JAM: D" error appears on the LCD. What should I do?
- 21Can I print using the IPP protocol on Windows XP?
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23I want to change the paper tray and paper size settings from the printer driver. How can I do?
- 24What is the BRAdmin Professional software used for?
- 25What driver package format is supported by my Linux distribution?
- 26I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 27Print command (cupswrapper) (Linux)
- 28Pre-Required Procedures (Linux)
- 29The paper is skewed when it's printed.
- 30"Jam: Z" error appears on the LCD. What should I do?
- 31What kind of labels and transparencies can I use?
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33What kind of paper can I use?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Can I print from DOS applications?
- 36"JAM: C" error appears on the LCD. What should I do?
- 37What can happen if the wrong paper is used in your machine.
- 38When trying to print from Mac OS® X the print queue is stopped.
- 39I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 40What kind of options does this printer use?
- 41What is the recommended paper?
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Open the Control Panel (For Windows)
- 44I cannot print from my computer via network. (For Macintosh)
- 45Windows 7 Support Information
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48Print command (LPR) (Linux)
- 49All print jobs are aborted and nothing is printed. (Linux)
- 50I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)