FAQs & Troubleshooting
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142 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4"JAM: A" error appears on the LCD. What should I do?
- 5How to identify your Operating System (OS).
- 6Change the printer driver settings (Windows/macOS)
- 7The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Delete print jobs from the print queue.
- 10Functions supported in the Windows 7 built-in drivers
- 11What is a "Generic PCL Driver"?
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Can I print from or scan to Android™ Smartphone?
- 16"JAM: D" error appears on the LCD. What should I do?
- 17Can I print using the IPP protocol on Windows XP?
- 18The printer status is Offline or Paused.
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21What kind of envelopes should I avoid?
- 22What kind of paper can I use?
- 23"JAM: E" error appears on the LCD. What should I do?
- 24When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 25I want to change the paper tray and paper size settings from the printer driver. How can I do?
- 26What is the BRAdmin Professional software used for?
- 27What is the recommended paper?
- 28What driver package format is supported by my Linux distribution?
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30Print command (cupswrapper) (Linux)
- 31Pre-Required Procedures (Linux)
- 32Windows 7 Support Information
- 33The paper is skewed when it's printed.
- 34"Jam: Z" error appears on the LCD. What should I do?
- 35What kind of labels and transparencies can I use?
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37Can I print from DOS applications?
- 38"JAM: C" error appears on the LCD. What should I do?
- 39What can happen if the wrong paper is used in your machine.
- 40When trying to print from Mac OS® X the print queue is stopped.
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 42What kind of options does this printer use?
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 45Open the Control Panel (For Windows)
- 46I cannot print from my computer via network. (For Macintosh)
- 47I cannot use the "Modules Update" button on Web BRAdmin.
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Cannot print after a Windows 10 update (June 2020)
- 50Print command (LPR) (Linux)