FAQs & Troubleshooting
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138 Results
- 1The printer status is Offline or Paused.
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How to identify your Operating System (OS).
- 5Delete print jobs from the print queue.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9"JAM D" error appears on the LCD. What should I do?
- 10I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 11Why does my Brother machine make a clunking noise when powered on or printing?
- 12What kind of memory can I use?
- 13What is the life of the consumables?
- 14How do I install the Optional Lower Tray Unit?
- 15The downloaded driver's name is different from my machine's name. (Linux)
- 16The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 17Pre-Required Procedures (Linux)
- 18Windows 10 Support Information
- 19Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 20I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 21How can I clean the inside of the printer?
- 22Replace the toner cartridge.
- 23What driver package format is supported by my Linux distribution?
- 24Cannot print after a Windows 10 update (June 2020)
- 25Large characters are printed incorrectly. (Linux)
- 26When printing with monochrome laser printer, the print position shifts. (Linux)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The paper is skewed when it's printed.
- 30In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 31I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 32When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34Can I print from DOS applications?
- 35"JAM B" error appears on the LCD. What should I do?
- 36"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 37I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 38What can happen if the wrong paper is used in your machine.
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40How do I lock the control panel settings?
- 41How do I factory reset the print server?
- 42How do I cancel print jobs using the printer control panel?
- 43What is the BRAdmin Professional software used for?
- 44How do I disable the APIPA protocol?
- 45What is the recommended paper?
- 46How do I clear paper jams?
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48When I print images, the quality is not good (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)