FAQs & Troubleshooting
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178 Results
- 1How do I replace the waste toner pack?
- 2What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7What is the BRAdmin Professional software used for?
- 8Lines appears across the page.
- 9Windows 10 Support Information
- 10How do I replace the Fuser Cleaner?
- 11What kind of paper should I avoid?
- 12Can I print from DOS applications?
- 13"JAM E1" error appears on the LCD. What should I do?
- 14When trying to print from Mac OS® X the print queue is stopped.
- 15What is the Network Shared printing?
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17The paper is skewed when it's printed.
- 18I want to recalibrate the colors on my printer, how do I do this?
- 19Change color mode from a Windows® PC
- 20I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 21How to use the Network Printer Driver Wizard Software
- 22I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24"JAM B" error appears on the LCD. What should I do?
- 25What is the optional Compact Flash Card used for and how do I install it?
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 28What is the printable area per page?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 31The machine does not print anything.
- 32How do I replace the toner cartridge?
- 33What driver package format is supported by my Linux distribution?
- 34Cannot print after a Windows 10 update (June 2020)
- 35When printing with monochrome laser printer, the print position shifts. (Linux)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Delete print jobs from the print queue.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39How to identify your Operating System (OS).
- 40Can I print from or scan to Android™ Smartphone?
- 41I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43Creating and using a Macro from a Windows PC
- 44Printing on transparancies from a Windows® computer
- 45Printing on transparancies using the BR-Script driver from a Macintosh® computer
- 46The color of printouts are not what I expected.
- 47How should I maintain the printer?
- 48How do I replace the Ozone Filter?
- 49How do I replace the Drum Cleaner?
- 50What kind of envelopes should I avoid?