FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 2The printer status is Offline or Paused.
- 3The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 4Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6What can happen if the wrong paper is used in your machine.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 9Printouts have wrinkles or creases.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Does NC-2200w work with Windows Vista?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Cannot print after a Windows 10 update (June 2020)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Delete print jobs from the print queue.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 19The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 20The printer prints unexpectedly or it prints garbage.
- 21How can I change the printer settings?
- 22When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 23Can I print from DOS applications?
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25How do I factory reset the print server?
- 26I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28Protect your Brother machine against unauthorised access over the network
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30How to identify your Operating System (OS).
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32The paper is skewed when it's printed.
- 33What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 34When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 35What kind of paper can I use?
- 36Printouts have a curl or wave.
- 37White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 39What are the expected yields of the consumables?
- 40What is the printable area per page?
- 41Replace the toner cartridge
- 42How can I activate/deactivate the Toner Save Mode?
- 43Large characters are printed incorrectly. (Linux)
- 44I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46After I installed Sun JavaVM, some applications will not work correctly.
- 47I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 48I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 49What is APIPA?
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)