FAQs & Troubleshooting
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341 Results
- 110/06/2025Introducing the Brother Artspira application
- 209/05/2025What should I do if I Cannot Connect My Machine to the Wireless Network?
- 302/05/2025Support OS Information for CanvasWorkspace
- 407/03/2025How do I Create the Cutting Data (Scan to Cut Data) ?
- 528/01/2025How to connect your machine and transfer data to Artspira
- 628/01/2025M4345001 appears on the Artspira app screen.
- 728/01/2025There is no machine that can be transferred
- 828/01/2025M4341001 appears on the Artspira app screen.
- 923/01/2025How to register Your Machine with CanvasWorkspace
- 1023/01/2025What should I do if the desired network SSID is not displayed when setting up the wireless network using the Setup Wizard?
- 1123/01/2025How to connect my machine to a wireless network using the Setup Wizard
- 1224/12/2024Support appli version and OS version about ScanNCut Link for Adobe® Illustrator®
- 1330/08/2024List of Error Messages for Artspira app (M#######/E#####)
- 1430/08/2024List of Error Messages for CanvasWorkspace (E##### / N#####)
- 1530/08/2024List of Error Messages for CanvasWorkspace (Others)
- 1623/08/2024What is the Difference between "Pen Holder", "Universal Pen Holder" and "Small Barrel Pen Holder"?
- 1706/06/2024The Material to be Cut is Not Cleanly Cut with the Roll Feeder.
- 1806/02/2024I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 1911/12/2023E92001 appears on the Artspira app screen.
- 2028/08/2023E96001 appears on the Artspira app screen.
- 2128/08/2023M5613201 appears on the Artspira app screen.
- 2228/08/2023M5612301 appears on the Artspira app screen.
- 2323/06/2023M1332002 appears on the Artspira app screen.
- 2404/04/2023E95003 appears on the computer screen.
- 2504/04/2023E95002 appears on the computer screen.
- 2604/04/2023E95001 appears on the computer screen.
- 2716/01/2023Can character patterns using a TrueType font be cut (or drawn)?
- 2826/09/2022Data cannot be saved to a USB flash drive
- 2926/09/2022Data cannot be saved to the machine
- 3026/09/2022The pattern transferred from the Artspira app does not appear on the screen of the machine
- 3126/09/2022[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
- 3226/09/2022After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 3326/09/2022Multiple data cannot be transferred to the machine at once
- 3426/09/2022Data cannot be transferred even though the machine number has been input. (M5622201)
- 3526/09/2022How to link accounts
- 3626/09/2022How to change the displayed language
- 3726/09/2022How to stop "Send usage information to help improve Brother products and services"
- 3826/09/2022How to unsubscribe from Artspira
- 3926/09/2022[Cutting machine users] The login ID displayed in the machine's settings screen (ID of "Machine Registration screen") is different from the CanvasWorkspace ID
- 4026/09/2022How to obtain and input PIN of machine
- 4126/09/2022How to disconnect a machine from Artspira using the machine
- 4226/09/2022How to disconnect the machine from Artspira using the Artspira app
- 4326/09/2022About the contents and data treated by Artspira app
- 4426/09/2022M6331001 appears on the Artspira app screen.
- 4526/09/2022M5622201 appears on the Artspira app screen.
- 4626/09/2022M5541001 appears on the Artspira app screen.
- 4726/09/2022M4452001 appears on the Artspira app screen.
- 4826/09/2022M4210001 appears on the Artspira app screen.
- 4926/09/2022M3124301 appears on the Artspira app screen.
- 5026/09/2022M2513631 appears on the Artspira app screen.