FAQs & Troubleshooting
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63 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2My scanner gets warm.
- 3How to identify your Operating System (OS).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6My scanner is connected but it will not feed my document or do anything else.
- 7I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 8Command List of brscan. (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10Install PaperPort™ 12SE onto Windows 10.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13Install Presto!® BizCard® onto Windows 10.
- 14The scanned documents are put into the incorrect order. (macOS)
- 15Scan using XSane or GIMP (Linux)
- 16Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 17I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 18Loading the Carrier Sheet.
- 19I cannot install the scanner drivers.
- 20OCR feature does not work.
- 21The scan speed is too slow.
- 22Operation system return error
- 23I do not have or lost the black and white calibration sheet.
- 24When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 25The cover of the manual document feeder is open.
- 26Scan a document longer than 35.6 cm (14 inches).
- 27Uninstall the Button Manager (Windows).
- 28Pre-Required Procedures (Linux)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 31Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 32I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 33Duplex scanning cannot be performed.
- 34The file size is too large.
- 35Change the image settings. (Using DSmobileCapture)
- 36Change the paper settings. (Using DSmobileCapture)
- 37Colors in the scanned image are dark.
- 38The scan quality is poor.
- 39Cannot find the scanner (Error Code 2019: Initialization Failed)
- 40Uninstall the scanner drivers (OS X 10.10 or greater).
- 41Clean the inside of the machine.
- 42Important points for specifying the scan area (Linux)
- 43Uninstall the scanner driver. (Linux)
- 44Windows 10 Support Information
- 45Check the firmware version.
- 46Bleed-through is seen in the scanned image.
- 47The scanned image is skewed.
- 48My scanned image is missing.
- 49My computer does not recognize the scanner when it is connected via the USB cable.
- 50My scanner does not turn on.