FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Loading the Carrier Sheet.
- 3Check the firmware version.
- 4Change the image settings. (Using DSmobileCapture)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6My scanner gets warm.
- 7How to identify your Operating System (OS).
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 10OCR feature does not work.
- 11Cannot find the scanner (Error Code 2019: Initialization Failed)
- 12When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 13I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Paper suitable for scanning
- 16My scanner is connected but it will not feed my document or do anything else.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Uninstall the scanner drivers (OS X 10.10 or greater).
- 19Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 20Duplex scanning cannot be performed.
- 21The scan speed is too slow.
- 22Uninstall the scanner driver. (Linux)
- 23My scanner does not turn on.
- 24My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26What driver package format is supported by my Linux distribution?
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 29Install PaperPort™ 12SE onto Windows 10.
- 30I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 31Change the paper settings. (Using DSmobileCapture)
- 32Operation system return error
- 33I do not have or lost the black and white calibration sheet.
- 34Calibration failed. Please reboot the machine.
- 35Can I print from or scan to Android™ Smartphone?
- 36The scanned documents are put into the incorrect order. (macOS)
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38Configure the Scan to Email Feature (Linux)
- 39Command List of brscan. (Linux)
- 40Delete a network scanner entry. (Linux)
- 41Important points for specifying the scan area (Linux)
- 42Windows 10 Support Information
- 43Uninstall the Button Manager (Windows).
- 44I cannot install the scanner drivers.
- 45The scanned image is skewed.
- 46Colors in the scanned image are dark.
- 47The scan quality is poor.
- 48My scanned image is missing.
- 49My computer does not recognize the scanner when it is connected via the USB cable.
- 50A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
