FAQs & Troubleshooting
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62 Results
- 1Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The scan speed is too slow.
- 4Paper suitable for scanning
- 5Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 6Can I print from or scan to Android™ Smartphone?
- 7When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 8Change the paper settings. (Using DSmobileCapture)
- 9Driver busy
- 10Change the image settings. (Using DSmobileCapture)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12My scanner is connected but it will not feed my document or do anything else.
- 13How to identify your Operating System (OS).
- 14I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 15OCR feature does not work.
- 16My scanner gets warm.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18The cover of the manual document feeder is open.
- 19What driver package format is supported by my Linux distribution?
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 22Colors in the scanned image are dark.
- 23Operation system return error
- 24Calibration failed. Please reboot the machine.
- 25Scan a document longer than 35.6 cm (14 inches).
- 26I cannot install the scanner drivers.
- 27Clean the inside of the machine.
- 28Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 29Install Presto!® BizCard® onto Windows 10.
- 30Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 31Loading the Carrier Sheet.
- 32The scan quality is poor.
- 33My scanned image is missing.
- 34I do not have or lost the black and white calibration sheet.
- 35Calibrate your scanner.
- 36I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 37Uninstall the scanner drivers (OS X 10.10 or greater).
- 38Scan using XSane or GIMP (Linux)
- 39The scanned documents are put into the incorrect order. (macOS)
- 40Delete a network scanner entry. (Linux)
- 41Pre-Required Procedures (Linux)
- 42The scanned image is skewed.
- 43Configure the Scan to Email Feature (Linux)
- 44Command List of brscan. (Linux)
- 45Uninstall the scanner driver. (Linux)
- 46Install PaperPort™ 12SE onto Windows 10.
- 47Windows 10 Support Information
- 48Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 49The file size is too large.
- 50My scanner does not turn on.