FAQs & Troubleshooting
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246 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2What is Brother iPrint&Scan?
- 3I cannot print using my Brother machine on a wireless network (Mac)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7The scanner cover support has come off. (With Video Instructions)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10Paper Jam
- 11Load envelopes
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14What is Brother Web Connect?
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Can I print from or scan to Android™ Smartphone?
- 17Cannot Detect
- 18What driver package format is supported by my Linux distribution?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Load paper in the paper tray
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24I cannot make borderless prints.
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 27Replace Ink
- 28Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 29Set up your Brother machine on a wireless network.
- 30"Offline" appears on the Status Monitor.
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32Wrong Ink Color
- 33I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35What is AirPrint?
- 36The edge of glossy paper is smudged.
- 37Where can I find the ink cartridges for my new Brother machine?
- 38Change the printer driver settings (Windows/macOS)
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 41Where is the USB port on the machine?
- 42What is the recommended paper?
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Windows 10 Support Information
- 46After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 47Open the Control Panel (For Windows)
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49I cannot print from my computer via USB.
- 50How do I know which side up my photo paper should be in the tray?