FAQs & Troubleshooting
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DCP-J152W
246 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
What is Brother iPrint&Scan?
3.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
4.
Can I print from or scan to Android™ Smartphone?
5.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
6.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
7.
The printer status is Offline or Paused.
8.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
9.
Print on both sides of the page? (Manual 2-sided/Duplex Printing)
10.
I cannot print using my Brother machine on a wireless network (Windows)
11.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
12.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
13.
How to identify your Operating System (OS).
14.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
15.
Print using only the black ink cartridge when the Color cartridges have run out.
16.
One or more of my colors are not printing (blank).
17.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
18.
I cannot find some option in the Printing preferences. (For Windows)
19.
Can I print from and scan to iPhone, iPod touch and iPad?
20.
Load paper in the paper tray
21.
Install Starter Ink
22.
Paper Jam
23.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
24.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
25.
I cannot save a file downloaded from the Brother support website (For Windows)
26.
Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
27.
Unable to Print 5X
28.
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
29.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
30.
Add your Brother machine with AirPrint (macOS)