FAQs & Troubleshooting
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183 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Delete print jobs from the print queue.
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8How to identify your Operating System (OS).
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12Print command (LPR) (Linux)
- 13I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15I installed scan-key-tool, but it does not work. (Linux)
- 16I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 17Change the printer driver settings (Windows/macOS)
- 18Check the IP addresses of your PC and the Brother machine
- 19The paper is skewed when it's printed.
- 20I cannot scan via USB. (Mac OS X)
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 22I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 23The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 24Can I print from DOS applications?
- 25What can happen if the wrong paper is used in your machine.
- 26How do I factory reset the print server?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Uninstall Scan-key-tool. (Linux)
- 29I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 30To install the printer driver easily using a tool. (Linux)
- 31I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33I can print but cannot scan via network. (For Windows)
- 34I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Does NC-2200w work with Windows Vista?
- 37Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 38I'm using Windows XP. I cannot scan with the USB cable.
- 39Why does the display read "Cover Open"?
- 40Replace the drum unit.
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 43I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 44I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 45Configure the Scan to Email Feature (Linux)
- 46I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Large characters are printed incorrectly. (Linux)
- 49When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 50I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)