FAQs & Troubleshooting
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182 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Does NC-2200w work with Windows Vista?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The paper is skewed when it's printed.
- 5Can I print from DOS applications?
- 6What driver package format is supported by my Linux distribution?
- 7I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13Delete print jobs from the print queue.
- 14The printer status is Offline or Paused.
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 17When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 18The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 19How do I install additional memory?
- 20I'm using Macintosh®. What are the settings in the Scanner window used for?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Cannot print after a Windows 10 update (June 2020)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24Can I print from or scan to Android™ Smartphone?
- 25Change the printer driver settings (Windows/macOS)
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 30In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 31The "Brother MFL-Pro Control Center" or "ControlCenter2.0" does not pop up when the document is placed into the ADF unit.
- 32I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 33What does "MACHINE ERROR XX" mean?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35How do I factory reset the print server?
- 36I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 37I installed scan-key-tool, but it does not work. (Linux)
- 38I cannot print from my computer via network. (For Windows)
- 39I am sharing my Brother machine. I can print but cannot scan.
- 40Check the IP addresses of your PC and the Brother machine
- 41I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 42Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 43Can I buy any MICR toner?
- 44I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 45I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 46When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 47Print command (cupswrapper) (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49Pre-Required Procedures (Linux)
- 50How to identify your Operating System (OS).